General strike in Spain November 14th, 2012

As a result of the general strike on November 14th in Spain, that will also affect air traffic, Iberia Express has been forced to cancel forty flights.

» Cancelled flights (PDF 206 KB)

We have developed an action plan to readjust the schedule of our flights, meet minimum services issued by the Government, and assist and transfer you to your destination as soon as possible, according to the available alternatives.

In this link you may find answers to common questions that may arise in these circumstances.

» FAQs

We will also answer any questions you may have regarding your flights, in the phone number 902 100 424. If you call from another country, please contact the call center telephones.

We apologize for any inconvenience that these extraordinary circumstances may cause.


Frequently Asked Questions

My flight has been canceled. What I can do?
If your flight is canceled, we offer the ability to change your booking to an alternative flight or, if you prefer, refund your ticket and request reimbursement to Iberia Express calling to the following telephone numbers.

  • Calls from Spain: 902 100 424
  • Calls from other countries, please click here.

We recommend that you do not go to the airport if your flight is canceled, without contacting Iberia Express.

Can I get a refund for my ticket unused or partially used?
Yes. We will calculate the reimbursement value, that will be paid in the same method you used to purchase your ticket.
Contact phone 902 100 424 if calling from Spain. If you call from another country click here.

What is the amount reimbursed me for my partially used ticket?
To calculate this amount, please contact Iberia Express.

Do I have the right to assistance?
Yes. You have the right to assistance * established by the specific legislation governing these situations.

* In rare cases, this assistance could be conditioned or limited by the availability of hotels and services, as shortage or absence could prevent the offer of such benefits. 

Do I have a right to compensation?
EC Regulation 261/2004, considers that a general strike is a factor exempting the carriers from any liability for damages.
Accordingly customers are not entitled to compensation because it is an "extraordinary circumstance" and Iberia Express cannot be considered responsible.

Can I be reimbursed the costs of alternative transportation?
If your flight was canceled and you did not use alternative transport organized by Iberia Express, you will be entitled to return the unused flight coupon. To request a refund, please contact Iberia Express.

Will I still get Avios even though I could not fly for the cancellation of my flight?
If you use your ticket for another flight with Iberia Express, you will receive the corresponding Avios.

Will I still get Avios despite having requested the reimbursement of the flight?
Once requested a refund of your ticket, you will not get reimbursed for the segment Avios.

If I bought my ticket in Business Class with Avios and finally traveled in economy class, will I get my Avios reimbursed?
Yes. Please contact your Iberia Plus service center to request the Avios difference.

My luggage has not arrived yet, how I can get updated?
Our Iberia Baggage Information Center,  can inform of its current status. You will find the phone on the receipt of the claim made at the airport, "PIR" Baggage Irregularity.

If you have any additional questions, we will be happy to help:

  • Calls from Spain: 902 100 424
  • Calls from other countries, please click here.

Thank you very much for your patience and understanding.